Frequently Asked Questions

Knowledge base

FAQ

Popular Questions
Is there a minimum investment amount required to open an account?

Yes, the minimum initial deposit is $5.00.

What makes Stash different?

Stash lets you choose which investments to make, from a curated set of options that are shown to you based on the answers to the questions we ask you during sign up. That way, you know what you are investing in - and you can invest in what matters to you. Stash lets you start small, with investments as little as $5. And Stash provides personalized guidance and recommendations, so you are not in it alone. 

What am I investing in?

Investments in Stash are Exchange Traded Funds(ETFs) or stocks. Stash picks a select group of the thousands of ETFs and stocks available, based on factors like low fees, managed risk, and historical performance. Stash recommends a set of those investments for you, based on the profile you fill out when you sign up. For each investment available to you on Stash, you can see the primary company or companies included, and can visit the website of the investment for more information. 

Can I change my funding account?

For our users' safety and security, we require bank accounts to be linked for at least 60 days from the time of the first deposit. If you would like to change your bank account after that, please email us at support@stashinvest.com.



Dollar cost averaging is really important

Dollar cost averaging is a way to help reduce the risk of timing the market. It entails regularly buying a fixed dollar amount of an investment. For example, if you want to invest $100 in one fund, you could invest it all now. But you would be taking a risk that the investment, or the market as a whole, might drop in value over the coming months. With dollar cost averaging, you might invest the hundred dollars in smaller amounts over a period of time. 

How is it possible for me to invest only $5?

In the past, individual investors had to buy one or more shares of a stock or ETF to make an investment. If the price of one share was $100, that was the smallest amount that an individual investor could buy. However, it's now possible for companies like Stash to buy one share, and split it into parts, or fractional shares. So if you want to buy $5 worth of an ETF that costs $100, Stash can buy a full share, and have you own just a $5 fraction of that share. That way, you can make small investments as a way to get started, you can invest in a more flexible way, and you can put more of your money to work. 

What is an ETF?

An exchange-traded fund(ETF) is traded on stock exchanges, much like stocks. An ETF is a bundle of assets such as stocks, bonds, or commodities. Because of their low costs, diversification and stock-like features, ETFs can be attractive as investments. 

Where can I find all of the Stash disclosures and important documents?

You can find the Stash disclosures by going to http://www.stashinvest.com/disclosurelibrary.

How long does it take to transfer funds to my Stash account?

If you are using micro deposits to verify your bank, the entire process can take 5-6 business days to link your bank and transfer funds. After your Stash account is complete and verified, it takes 1-3 business days for micro deposits to appear in your linked bank account. Your next step is to confirm those micro deposits in the app and your bank will be linked. At this point, the transfer will be requested and will become available within 2-3 business days. Until they transfer, they'll be listed as "uncleared deposits" on the account tab of the app. After your bank is linked and verified, future deposits will take 2-3 business days.

If you are using your bank login information to link your bank with Stash, your transfer will be available within 2-3 business days.

Business days are Monday through Friday, with the exception of federal banking holidays.

Bank Transfer Reversal Fee

An Apex Clearing (ACH) bank reversal takes place when a transfer of funds is returned from a users bank as insufficient funds, cancelled or stopped. 


This may occur when there are insufficient funds in your bank account, there is a duplicate transaction, the transaction is denied, or when the type of account is incorrect. In the event of an ACH reversal, a $30 fee will be incurred by the user and the funds will be returned to the original account. Stash is not responsible for any ACH reversal fees incurred by the user. 


For a full list of fees, click here.

Why does Stash need my social security number?

The Patriot Act requires all financial institutions to obtain, verify, and record information that identifies each person opening an account.  We also require your social security number to issue you a tax reporting form at the end of each year.  Your Social Security number is only used to verify your identity. We don't do a credit check or pull up any information that would affect your credit score. 


Please ensure that you enter the correct information on signup including your correct legal first and last name, home address, SSN, DOB, etc. 

About Stash
What makes Stash different?

Stash lets you choose investments from a curated set of options that have been picked for you based on the answers to the questions we ask when you sign up.  That way, you know what you are investing in - and you can invest in what matters to you.  Stash lets you start small, with investments of as little as $5.  Stash provides personalized guidance and recommendations, so you are not in it alone.

What is Stash?

Stash is an app that makes it easy to invest based on your interests, beliefs and goals, starting with as little as $5.  Stash is a Registered Investment Adviser.

How does Stash work?

Download our free app and go through our Investor Signup Guide. During the signup process, we gather some basic information about you and your personal situation so we can recommend investments specifically for you. We must also collect information required by the US Government to open a brokerage account. Stash curates investments that are suitable for you, lets you choose what to invest in, and how much to invest. 

How does Stash make money?

Stash charges a $1 fee per month for accounts under $5,000.  Above $5,000, we charge 0.25% of your account balance per year.

Advice
Dollar cost averaging is really important

Dollar cost averaging is a way to help reduce the risk of timing the market. It entails regularly buying a fixed dollar amount of an investment. For example, if you want to invest $100 in one fund, you could invest it all now. But you would be taking a risk that the investment, or the market as a whole, might drop in value over the coming months. With dollar cost averaging, you might invest the hundred dollars in smaller amounts over a period of time. 

Patience and discipline

Remember, investing is about patience and discipline. You might not get a large immediate return, but you are aiming for a return in the long-term. 

Invest regularly

Invest a little bit, on a regular basis, whether the market happens to be up or down. Maybe start by investing $5, $10, or $20 at the beginning of every month. You'll be pleasantly surprised by how it adds up over time, on average. 

Diversify your investments

Put some of your extra cash into investments that are diversified across different industries, markets and countries, as well as across stocks and bonds. Don't put all your investment eggs in one basket! This may help keep your portfolio strong. Remember, diversification does not guarantee against a loss, especially in a down market, but it should reduce volatility. 

Be involved in your investments!

Continue to check up on your investments!  Don't just put your money in and leave it there.  We suggest adding to it through regular deposits.   Also, continue to buy other investments to diversify your portfolio.  

How do I know what to invest in?

That's why we're here! We point you towards the appropriate investments based on your financial situation. Then the choice is yours. You choose the investments you want based on your interest, goals, and beliefs. 

How many investments should I purchase?

The number of investments you purchase is up to you. However, we encourage you to make multiple investments to help diversify and balance your overall investment portfolio. 

Invest in what you believe

Put a small part of your extra cash into investments you believe in, care about, or both. If you care about your investments, you have faith in them regardless of whether the market is up or down. This is the attitude of a good investor with strong investing habits. 

Your Stash Account
What do I need to start Stashing?

All you need to start Stashing is $5, information to link your bank (online login information or account/routing numbers), your social security number, a U.S. citizenship (or green card and certain visas) and answers to a few questions about yourself. 

How old do I have to be to open an account?

To open a Stash account or any other brokerage account in the U.S. you must be at least 18 years old. 

Is there a minimum amount required to open a Stash account?

Yes, the minimum initial deposit is $5.00.

Is Stash available to people outside of the U.S.?

Currently, Stash is only available to residents of the United States where Stash is registered. However, we have plans to expand internationally, so stay tuned!

Is my Stash account covered by SIPC?

Your investments with Stash are protected against institutional failure by the Securities Investor Protection Corporation (SIPC). All holdings and cash are held at APEX Clearing Corp. For more information on SIPC insurance, please visit www.sipc.org

Is my account covered by FDIC?

Effective November 21st, 2016, Apex Clearing Corp, will no longer offer FDIC sweep programs for uninvested cash in new client brokerage accounts offered through Stash.


Existing clients who opened Stash accounts prior to November 21st, 2016 will be subject to minimum account balances of $250k. Clients with balances below this threshold will be removed from the FDIC sweep program within thirty (30) days.



How do I change my personal details?

Go to your Account > click the gear icon in the upper right hand corner > select Edit Profile. 

Will Stash check my credit when I sign up?

No. Your social security number is only used to verify your identity. We don't do a credit check or pull up any information that would affect your credit score. 

I was asked to submit a copy of my photo ID, why?

In some instances, Stash will require additional information to verify your identity to open your account. If that's the case, we ask you to send us a photo of your government issued identification. 

How do I see my bank account information?

To view your bank account information, go to Account, then select Bank Account. 

Where can I find my Stash account number?

To view your Stash account number, go to Account, select Bank Account. Your Stash account number will be listed at the bottom of the screen. 

Can I close my Stash account at any time?

Yes, you can close down your account at any time. Please note that simply removing the app from your phone does not close your investment account, nor does it cancel any pending or scheduled transactions from your linked bank account into your Stash account. 


To close your account, please reach out to support@stashinvest.com. In the subject line please write "Close My Account" and we will take it from there. Please allow 72 hours for us to process your request. 



Can I link my Stash account to a credit card?

No, you may only link a bank account to your Stash account. 

Will I lose my account if I delete the Stash app from my phone?

No, your account will be safe. By opening a Stash account, you have opened a brokerage account with Apex Clearing, member FINRA/SIPC, so your investments are secure. Even if you delete the app or get a new phone or device, your Stash will remain intact. To access your account you will need to download the app again or contact us at support@stashinvest.com

Taxes and Fees
Account Maintenance and Bank Transfer Fees

Transferring Funds:

Bank Transfer (ACH) Incoming - Free

Bank Transfer (ACH) Outgoing- Free

Returned ACH (insufficient funds) & Recall/Stop Payments - $30 each


Account Maintenance Fees: 

Electronic Statement & Trade Confirms - Free

Paper Confirms - $2

Paper Statements - $5

Statements and confirms are defaulted to electronic delivery. You can request paper confirms and statements if you choose.

Paper confirm and statement fees will also occur if there is a typo in your email address that causes these documents to be bounced back as undeliverable. Please update your email address in the app or contact support@stashinvest.com.

What tax documents should I receive?

Any specific questions related to filing your taxes should be directed to a tax professional. 


The available tax forms represent your account activity from the previous calendar year (2015). If you opened your Stash account in 2016, you will not receive tax documents until February, 2017.


Which tax documents should I receive?

1099-B: This form will summarize the proceeds of all your sale transactions from 2015. These values must be reported to the IRS when you file your taxes. If you did not sell any investments in 2015, you will not receive a 1099-B.


1099-DIV: You will receive this form if your investments paid dividends of $10 or more in 2015. If you received dividends under this amount, you will not receive this form.


1099-INT: You will receive this form if you earned interest of $10 or more that was not previously displayed on the 1099-B. If you received interest under this amount, or if the interest was displayed on the 1099-B, you will not receive this form.


1042S: If you are not a US citizen, and if you are subject to income withholding in the United States, you will receive this form to report your income that is subject to withholding.


If you realize that your social security number is incorrectly displayed on your tax form, please email us so that we can give you directions on how to update your SSN and file for a form correction.


Bank Transfer Reversal Fee

An Apex Clearing (ACH) bank reversal takes place when a transfer of funds is cancelled. This may occur when there are insufficient funds in your bank account, there is a duplicate transaction, the transaction is denied, or when the type of account is incorrect. In the event of an ACH reversal, a $30 fee will be incurred by the user and the funds will be returned to the original account. Stash is not responsible for any ACH reversal fees incurred by the user. 

Do I have to pay taxes on any money I make through my Stash account?

Like any investment, you will need to pay taxes on all realized capital gains, dividends and income interest. Stash does not provide tax advice. You should consult with a tax professional regarding your circumstances. 

Will I be given tax documentation?

Stash will provide you with a Form-1099 in February for the previous calendar year. 

Will I still pay the 0.25% fee if the market changes and my portfolio falls below $5000?

No, when your portfolio falls below $5000, you will not pay the 0.25% fee, you will revert back to the $1 per month subscription fee. We use the average daily balance in your account each month to calculate your fees. 

When will I receive my Stash tax forms?

Your tax documents will be available in the app in early February of 2016. We will email you when they are ready for you to download. 

I received an overdraft fee because of my Stash account. What should I do?

Stash reminds all customers to always make sure that their bank account has the proper funds before committing a transfer to the app. If, for any reason, transfers/investments made by you (or because of a setting which you configured in the app) are charged back due to insufficient funds or cause an overdraft on your checking account, Stash will not be responsible for any of these NSF or overdraft fees charged to you by your bank. 


In the event of an Apex Clearing (ACH) bank reversal, a $30 fee will be incurred by the user. Stash is not responsible for any ACH reversal fees incurred by the user. 

What will my Form-1099 from Stash look like?

The Form-1099 from Stash will report on gain or loss for each of the investments you made and sold throughout the year. If you do not make any sales in your Stash account from January 1st through December 31st for a given year, you will not have any realized gains or losses to report. The Form-1099 from Stash will be in electronic format, downloadable from the app.

Are there early withdrawal fees?

There are no early, standard, or other withdrawal fees. It is always free to move money in and out of your Stash account. 

How will I be charged the fee?

For all accounts, StashInvest will first look to the cash balance in your Stash account.  If there is sufficient uninvested cash in your account, StashInvest will instruct its Custodian to directly deduct the fee from your Stash account’s cash balance.  If there is not sufficient cash in your Stash account, StashInvest will:


1) Deduct the fee from your funding account via a ACH withdrawal for accounts with an average daily balance of <$5,000;


2) Deduct the fee by selling a weighted average percentage of each investment in your account for accounts with an average daily balance of >$5,000.

Where can I find my tax documents?

Your tax documents are located on your account page under the tab, "Tax Documents." For the 2015 year, they will be ready in February 2016. 

How does Stash make money?

Stash charges a $1 per month subscription fee for accounts with a balance under $5,000 and 0.25% per year(charged monthly and calculated daily) for accounts with a balance of $5,000 and over. 

How are Fees Calculated?

Your first month is free!


After that, Fees will be calculated for the upcoming month on the average daily balance of the previous month, NOT the account balance on the first, last or any single day during the month.  The fee for the subject month will be assessed at or near the anniversary date on which your account was opened and will be calculated per the fee schedule as follows:


1) Accounts with an average daily account balance over $1 but less than $5,000 will be charged a fee of $1 dollar per month;


2) Accounts with an average daily balance greater than $5000 will be charged a fee of 0.25% per year or about 0.021% per month.  Example: For an account with an average daily balance of $5,000, the monthly fee would be about $1.04 per month;


3) Accounts that have an average daily balance of less than $1 will not be charged.


Social Sharing
What information is shared if I enable the social features of Stash?

We will display the names of investments you own. Financial information including amounts, balances, or performance, will not be shared. Your friends are also only allowed to see investments at their same risk level. 


For example, if your risk level is aggressive but your friend has a moderate risk level, they will only be able to see your moderate and conservative investments. 

Do I have to share my information?

You can choose whether or not to link to your contact lists or your Facebook account, and whether to turn social sharing on or off.

How do I turn social sharing on/off?

Social sharing is off by default. To turn it on, go to the Account tab in the app, click the gear icon in the top right corner, go to social settings and toggle the switches on and off. 

Why can't I see an investment my friend owns?

Stash only allows you to see investments that are at or below your risk level. For example, if you have a risk level of moderate, you will only see other investments that are moderate or conservative. In addition, you will only see friends' investments if they allow that information to be shared. 

Your Investment Portfolio
How do I get started?

Stash makes it easy to invest in what matters to you, based on your interests, beliefs and goals.  All you need to get started is 2 minutes, $5 and a phone.  To get started, download the Stash app, go through the signup process, choose your first investment from the short list Stash recommends for you, and link your bank account.

What am I investing in?

Investments on Stash are Exchange Traded Funds ("ETFs") or stocks.  Stash picks a select group of the thousands of ETFs and stocks available, based on factors like low fees, managed risk, and historical performance.  Stash recommends a set of those investments for you, based on the profile you fill out when you sign up.  For each investment available to you on Stash, you can see the primary company or companies included, and you can visit the website of the investment for more information.  

How do I add funds to my investment portfolio?

You may add money by entering the desired amount on the Deposit screen.  There are no fees to deposit money.  The money will transfer from your linked bank account that must be owned by you.  


Note: These transactions will appear on your bank statement as Stash ACH.

Is there risk involved in my investment?

Yes. All investments carry risk. Investments can be volatile and can involve the loss of your original deposit. Also, please keep in mind that past investment performance is no guarantee of future performance. 

How do I change my risk level?

Stash does not allow you to override your risk level. Our risk assessment tool is designed to help you make the appropriate investments for your financial situation. Our mission is to help people save and invest for the long term and that means helping you choose investments best suited for you. However, we understand that life happens and situations change. As such, you can go into the app and revise your suitability questions. 

Why is my risk level different from the risk tolerance I chose?

Risk level is determined by a combination of factors. Choosing your risk tolerance helps determine your risk level, but we also must take into account your financial situation, age, and a variety of other factors. 

Is the money invested in my Stash Account protected?

Your investments with Stash are protected against financial institution failure by the Securities Investor Protection Corporation (SIPC).  All holdings and cash are held at APEX Clearing Corp.  For more information on SIPC insurance, please visit www.sipc.org.

Can I purchase individual stocks?

Most of the investments currently on Stash are Exchange Traded Funds ("ETFs"), selected, based on factors like low fees, managed risk, and historical performance.  Because ETFs can provide exposure to many different underlying companies, they can provide better diversification than many individual stocks, and work well as building blocks of a portfolio.  Stash may add other investments over time. 

Can I earn dividends from my Stash account?

Yes!  Depending on your choice of investments, you may receive dividends.  Your dividends are automatically received as cash and go into your free cash balance.  View your dividends on the "History" screen under processed transactions.  We will email you when you receive dividends.

How often do I earn dividends?

Please visit the individual investment websites to see the dividends distribution schedule.  These can normally be found by clicking on Distributions in any of the fund websites.

How is the risk of an investment calculated?

Each investment has a risk rating.  The risk rating is calculated based on an in-depth analysis of volatility, spread, liquidity, and diversity.

How is it possible for me to invest with only $5?

In the past, individual investors had to buy one or more shares of a stock or ETF to make an investment.  If the price of one share was $100, that was the smallest amount an individual investor could buy.  However, it's now possible for companies like Stash to buy one share, and split it into parts, or fractional shares.  So if you want to buy $5 of an ETF share that costs $100, Stash can buy a full share, and have you own just a $5 fraction of that share.  That way, you can make small investments as a way to get started, you can invest in a more flexible way, and you can put more of your money to work.

How come I own less than one share?

In the past, individual investors had to buy one or more shares of a stock or ETF to make an investment.  If the price of one share was $100, that was the smallest amount an individual investor could buy.  However, it's now possible for companies like Stash to buy one share, and split it into parts, or fractional shares.  So if you want to buy $5 worth of an ETF that costs $100, Stash can buy a full share, and have you own just a $5 fraction of that share.  That way, you can make small investments as a way to get started, you can invest in a more flexible way, and you can put more of your money to work.

Investing Terms and Definitions
What is a risk level?

Based on the information you provide during signup, such as age, how long you want to invest, and investment goals, Stash will assess your risk level as either Conservative, Moderate or Aggressive. We'll then recommend different investments that are suitable for your specific risk level or below. 

What are dividends?

Dividends are a distribution of profits that are paid out to the shareholders of a corporation or ETF.

What is an ETF?

An exchange-traded fund (ETF) is an investment fund traded on stock exchanges, much like stocks.  An ETF holds assets such as stocks, commodities, or bonds, and trades close to its net asset value over the course of the trading day.  Most ETFs track an index, such as a stock index or bond index.  ETFs can be attractive as investments because of their low costs, tax efficiency, and stock-like features.

What is dollar cost averaging?

Dollar cost averaging is a way to help reduce the risk of timing the market. It entails regularly buying a fixed dollar amount of an investment. For example, if you want to invest $100 in one fund, you could invest it all now. However, you would be taking a risk that the investment, or the market as a whole, might drop in value over the coming months. With dollar cost averaging, you might invest $10 in the same fund each month, for the next 10 months. 

Deposits and Withdrawals
Can I withdraw money from my Stash account whenever I want?

Of course. You can withdraw your cash balance whenever you like. This will typically take 1-3 business days to process before the funds become available in your bank account. 


Please note: It will take a few extra days if you need to sell your investments first. 

How long does it take to transfer funds to my Stash account?

If you are using micro deposits to verify your bank, the entire process can take 5-6 business days to link your bank and transfer funds. After your Stash account is complete and verified, it takes 1-3 business days for micro deposits to appear in your linked bank account. Your next step is to confirm those micro deposits in the app and your bank will be linked. At this point, the transfer will be requested and will become available within 2-3 business days. Until they transfer, they'll be listed as "uncleared deposits" on the account tab of the app. After your bank is linked and verified, future deposits will take 2-3 business days.

If you are using your bank login information to link your bank with Stash, your transfer will be available within 2-3 business days.

Business days are Monday through Friday, with the exception of federal banking holidays.

Is there a limit to how much money I can deposit at one time?

Yes, you may only deposit up to $10,000 per day. We do not offer the ability to deposit checks.

Is there a limit to how much money I can withdraw at one time?

Yes, you may only withdraw up to $10,000 per day. We do not offer withdrawals with checks. 

Is there a limit to the amount of bank accounts I can link to my Stash?

You may only link one bank account that you own with your Stash account. 

Can I change my funding account?

Yes. If you wish to change your funding account, please contact our Investor Experience team at support@stashinvest.com.

Why can't I withdraw the money I just deposited?

Stash holds new deposits for 5 business days. If you wish to withdraw money--and you already have money in your cash balance--your cash balance amount must be greater than the amount that you deposited. This is so that you can withdraw money from your cash balance without expecting to dip into your deposited money that has not yet cleared. You can withdraw these funds once the 5 days have passed. 

I just sold my investments and I want to withdraw the money from that sale. Why can't I withdraw the amount?

Sales take three business days to settle according to US laws. After three business days, your money will add to your buying power.  When you can see that amount in your buying power, you can withdraw. 


Please note: Business days are Monday through Friday, and do not include weekends and federal holidays.


Why was my withdrawal rejected?

If you change your funding account with Stash and then attempt to withdraw funds that originated from a different account, our bank will reject that withdrawal. This occurs to protect you and to prevent fraudulent activity. If this happens, email support@stashinvest.com and we can speak with our bank and approve the withdrawal. We may need additional documentation from you to prove that you are the owner of the bank account.

Trading
What are trading windows?

Stash executes trades in two distinct trading windows. These windows only operate in normal market hours (i.e. Monday-Friday, excluding market holidays). The two windows per day are:


Window 1: 9:45am - 10:00am (Eastern Time) - for orders placed between 3:30.00pm and 9:44.59am (Eastern Time) the following day


Window 2: 3:30pm - 3:45pm (Eastern Time) - for orders placed between 9:45.00am and 3:29.59pm (Eastern Time)


Stash is designed as a long term investing tool.

Can I sell a portion of my investment?

Yes, you can sell part of an investment. However if you wish to only sell a portion, we require that you keep at least 10% and/or a minimum holding of $5 of that investment at the time of sale. This is to mitigate the risk of price fluctuations, causing you to sell more of an investment than you actually own. 

What's the difference between selling partially and selling all?

Selling all means you will be selling all of the shares you have for any one investment. 


Selling partially means that you are selling a specific dollar amount of the investment you own. 

If I sold all, why did the value that I sold at change?

Due to our two trading windows and constant changes in market prices, the value you receive may be slightly more or less than the value at which you placed your order. Stash will always attempt to get you the best price in the upcoming trading window. 

If I sell my investment, when do I receive the money from the sale?

When you sell your investment, you will have access to the funds three business days after the sell date. This is due to the US settlement process. 


During this time, your sale proceeds will be listed as "unsettled funds" on the accounts tab in the Stash Invest app.


Please note: Business days are Monday through Friday, and do not include weekends and federal holidays.

Security
Is Stash regulated?

Yes, Stash is a Registered Investment Adviser and is regulated by the Securities and Exchange Commission (SEC). 

Is my personal information secure?

Stash employs 256-bit bank-grade encryption to secure all your information, from personal info to purchase history and more.  Stash uses Secure Sockets Layer (SSL) to ensure any information sent between the Stash app and our servers is protected.

Why does Stash need my bank login information?

Stash requires your bank login details to link your bank with the Stash App.  Once your bank account is linked, you can transfer funds in and out at no cost.


If you use micro deposits to link your bank account, we require your routing and account number.

Does Stash store my bank login information on their servers?

No.  Stash does not store your bank login information. This data is never passed to the Stash servers during signup. 

Why does Stash need my social security number?

The Patriot Act requires all financial institutions to obtain, verify, and record information that identifies each person opening an account.  We also require your social security number to issue you a tax reporting form at the end of each year.  

How do I protect my Stash account?

We recommend that you keep your Stash account secure by always logging out after use.  In fact, we automatically log you out of the app after periods of inactivity and require you to enter your passcode to get back in.  Additionally, you should choose a difficult-to-guess password and store it in a secure location.  Stash encrypts everything with 256k bit encryption and SSL.

My account has been temporarily locked. How can I get it unlocked?

If you have been locked out of your account, please contact our Investor Experience team at support@stashinvest.com. They will be more than happy to help you sort out any issues.

What happens to my money (investments and cash balance) if something happens to Stash?

If Stash is acquired or shuts down, your investments and your cash balance will be unaffected.  Your account with Apex Clearing will remain open and nothing will happen to your invested positions.

Stash Important Documents
Where can I find the Stash privacy policy?

You can find the Stash privacy policy by going to your Account tab, scroll down to About Stash and click on Privacy. It can also be found at http://www.stashinvest.com/theprivacypolicy.

Where can I find the Stash legal agreements?

You can find the Stash legal agreements by going to http://www.stashinvest.com/legal.

Where can I find the Apex Clearing Agreement I signed?

You can find all the agreements by going to http://www.stashinvest.com/disclosurelibrary.

Where can I find all of the Stash disclosures and important documents?

You can find the Stash disclosures by going to http://www.stashinvest.com/disclosurelibrary.

Can't find what you're looking for?

Contact Stash Support