Frequently Asked Questions

Deposits and Withdrawals

Can I withdraw money from my Stash account whenever I want?
Of course. You can withdraw your cash balance whenever you like. This will typically take 1-3 business days to process before the funds become available in your bank account.  Please note: It will take a few extra days if you need to sell your investments first. 
How long does it take to transfer funds to my Stash account?
If you are using micro deposits to verify your bank, the entire process can take 5-6 business days to link your bank and transfer funds. After your Stash account is complete and verified, it takes 1-3 business days for micro deposits to appear in your linked bank account. Your next step is to confirm those micro deposits in the app and your bank will be linked. At this point, the transfer will be requested and will become available within 2-3 business days. Until they transfer, they'll be listed as "uncleared deposits" on the account tab of the app. After your bank is linked and verified, future deposits will take 2-3 business days. If you are using your bank login information to link your bank with Stash, your transfer will be available within 2-3 business days. Business days are Monday through Friday, with the exception of federal banking holidays.
Is there a limit to how much money I can deposit at one time?
Yes, you may only deposit up to $10,000 per day. We do not offer the ability to deposit checks.
Is there a limit to how much money I can withdraw at one time?
Yes, you may only withdraw up to $10,000 per day. We do not offer withdrawals with checks. 
Is there a limit to the amount of bank accounts I can link to my Stash?
You may only link one bank account that you own with your Stash account. 
Can I change my funding account?
Yes. If you wish to change your funding account, please contact our Investor Experience team at support@stashinvest.com.
Why can't I withdraw the money I just deposited?
Stash holds new deposits for 5 business days. If you wish to withdraw money--and you already have money in your cash balance--your cash balance amount must be greater than the amount that you deposited. This is so that you can withdraw money from your cash balance without expecting to dip into your deposited money that has not yet cleared. You can withdraw these funds once the 5 days have passed. 
I just sold my investments and I want to withdraw the money from that sale. Why can't I withdraw the amount?
Sales take three business days to settle according to US laws. After three business days, your money will add to your buying power.  When you can see that amount in your buying power, you can withdraw.  Please note: Business days are Monday through Friday, and do not include weekends and federal holidays.
Why was my withdrawal rejected?
If you change your funding account with Stash and then attempt to withdraw funds that originated from a different account, our bank will reject that withdrawal. This occurs to protect you and to prevent fraudulent activity. If this happens, email support@stashinvest.com and we can speak with our bank and approve the withdrawal. We may need additional documentation from you to prove that you are the owner of the bank account.

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