Frequently Asked Questions

Security

Is Stash regulated?
Yes, Stash is a Registered Investment Adviser and is regulated by the Securities and Exchange Commission (SEC). 
Is my personal information secure?
Stash employs 256-bit bank-grade encryption to secure all your information, from personal info to purchase history and more.  Stash uses Secure Sockets Layer (SSL) to ensure any information sent between the Stash app and our servers is protected.
Why does Stash need my bank login information?
Stash requires your bank login details to link your bank with the Stash App.  Once your bank account is linked, you can transfer funds in and out at no cost. If you use micro deposits to link your bank account, we require your routing and account number.
Does Stash store my bank login information on their servers?
No.  Stash does not store your bank login information. This data is never passed to the Stash servers during signup. 
Why does Stash need my social security number?
The Patriot Act requires all financial institutions to obtain, verify, and record information that identifies each person opening an account.  We also require your social security number to issue you a tax reporting form at the end of each year.  
How do I protect my Stash account?
We recommend that you keep your Stash account secure by always logging out after use.  In fact, we automatically log you out of the app after periods of inactivity and require you to enter your passcode to get back in.  Additionally, you should choose a difficult-to-guess password and store it in a secure location.  Stash encrypts everything with 256k bit encryption and SSL.
My account has been temporarily locked. How can I get it unlocked?
If you have been locked out of your account, please contact our Investor Experience team at support@stashinvest.com. They will be more than happy to help you sort out any issues.
What happens to my money (investments and cash balance) if something happens to Stash?
If Stash is acquired or shuts down, your investments and your cash balance will be unaffected.  Your account with Apex Clearing will remain open and nothing will happen to your invested positions.

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