Frequently Asked Questions

Taxes and Fees

Account Maintenance and Bank Transfer Fees
Transferring Funds: Bank Transfer (ACH) Incoming - Free Bank Transfer (ACH) Outgoing- Free Returned ACH (insufficient funds) & Recall/Stop Payments - $30 each Account Maintenance Fees:  Electronic Statement & Trade Confirms - Free Paper Confirms - $2 Paper Statements - $5 Statements and confirms are defaulted to electronic delivery. You can request paper confirms and statements if you choose. Paper confirm and statement fees will also occur if there is a typo in your email address that causes these documents to be bounced back as undeliverable. Please update your email address in the app or contact
What tax documents should I receive?
Any specific questions related to filing your taxes should be directed to a tax professional.  The available tax forms represent your account activity from the previous calendar year (2015). If you opened your Stash account in 2016, you will not receive tax documents until February, 2017. Which tax documents should I receive? 1099-B: This form will summarize the proceeds of all your sale transactions from 2015. These values must be reported to the IRS when you file your taxes. If you did not sell any investments in 2015, you will not receive a 1099-B. 1099-DIV: You will receive this form if your investments paid dividends of $10 or more in 2015. If you received dividends under this amount, you will not receive this form. 1099-INT: You will receive this form if you earned interest of $10 or more that was not previously displayed on the 1099-B. If you received interest under this amount, or if the interest was displayed on the 1099-B, you will not receive this form. 1042S: If you are not a US citizen, and if you are subject to income withholding in the United States, you will receive this form to report your income that is subject to withholding. If you realize that your social security number is incorrectly displayed on your tax form, please email us so that we can give you directions on how to update your SSN and file for a form correction.
Bank Transfer Reversal Fee
An Apex Clearing (ACH) bank reversal takes place when a transfer of funds is cancelled. This may occur when there are insufficient funds in your bank account, there is a duplicate transaction, the transaction is denied, or when the type of account is incorrect. In the event of an ACH reversal, a $30 fee will be incurred by the user and the funds will be returned to the original account. Stash is not responsible for any ACH reversal fees incurred by the user. 
Do I have to pay taxes on any money I make through my Stash account?
Like any investment, you will need to pay taxes on all realized capital gains, dividends and income interest. Stash does not provide tax advice. You should consult with a tax professional regarding your circumstances. 
Will I be given tax documentation?
Stash will provide you with a Form-1099 in February for the previous calendar year. 
Will I still pay the 0.25% fee if the market changes and my portfolio falls below $5000?
No, when your portfolio falls below $5000, you will not pay the 0.25% fee, you will revert back to the $1 per month subscription fee. We use the average daily balance in your account each month to calculate your fees. 
When will I receive my Stash tax forms?
Your tax documents will be available in the app in early February of 2016. We will email you when they are ready for you to download. 
I received an overdraft fee because of my Stash account. What should I do?
Stash reminds all customers to always make sure that their bank account has the proper funds before committing a transfer to the app. If, for any reason, transfers/investments made by you (or because of a setting which you configured in the app) are charged back due to insufficient funds or cause an overdraft on your checking account, Stash will not be responsible for any of these NSF or overdraft fees charged to you by your bank.  In the event of an Apex Clearing (ACH) bank reversal, a $30 fee will be incurred by the user. Stash is not responsible for any ACH reversal fees incurred by the user. 
What will my Form-1099 from Stash look like?
The Form-1099 from Stash will report on gain or loss for each of the investments you made and sold throughout the year. If you do not make any sales in your Stash account from January 1st through December 31st for a given year, you will not have any realized gains or losses to report. The Form-1099 from Stash will be in electronic format, downloadable from the app.
Are there early withdrawal fees?
There are no early, standard, or other withdrawal fees. It is always free to move money in and out of your Stash account. 

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