Frequently Asked Questions

Popular Questions

Is there a minimum investment amount required to open an account?
Yes, the minimum initial deposit is $5.00.
What makes Stash different?
Stash lets you choose which investments to make, from a curated set of options that are shown to you based on the answers to the questions we ask you during sign up. That way, you know what you are investing in - and you can invest in what matters to you. Stash lets you start small, with investments as little as $5. And Stash provides personalized guidance and recommendations, so you are not in it alone. 
What am I investing in?
Investments in Stash are Exchange Traded Funds(ETFs) or stocks. Stash picks a select group of the thousands of ETFs and stocks available, based on factors like low fees, managed risk, and historical performance. Stash recommends a set of those investments for you, based on the profile you fill out when you sign up. For each investment available to you on Stash, you can see the primary company or companies included, and can visit the website of the investment for more information. 
Can I change my funding account?
For our users' safety and security, we require bank accounts to be linked for at least 60 days from the time of the first deposit. If you would like to change your bank account after that, please email us at support@stashinvest.com.
Dollar cost averaging is really important
Dollar cost averaging is a way to help reduce the risk of timing the market. It entails regularly buying a fixed dollar amount of an investment. For example, if you want to invest $100 in one fund, you could invest it all now. But you would be taking a risk that the investment, or the market as a whole, might drop in value over the coming months. With dollar cost averaging, you might invest the hundred dollars in smaller amounts over a period of time. 
How is it possible for me to invest only $5?
In the past, individual investors had to buy one or more shares of a stock or ETF to make an investment. If the price of one share was $100, that was the smallest amount that an individual investor could buy. However, it's now possible for companies like Stash to buy one share, and split it into parts, or fractional shares. So if you want to buy $5 worth of an ETF that costs $100, Stash can buy a full share, and have you own just a $5 fraction of that share. That way, you can make small investments as a way to get started, you can invest in a more flexible way, and you can put more of your money to work. 
What is an ETF?
An exchange-traded fund(ETF) is traded on stock exchanges, much like stocks. An ETF is a bundle of assets such as stocks, bonds, or commodities. Because of their low costs, diversification and stock-like features, ETFs can be attractive as investments. 
Where can I find all of the Stash disclosures and important documents?
You can find the Stash disclosures by going to http://www.stashinvest.com/disclosurelibrary.
How long does it take to transfer funds to my Stash account?
If you are using micro deposits to verify your bank, the entire process can take 5-6 business days to link your bank and transfer funds. After your Stash account is complete and verified, it takes 1-3 business days for micro deposits to appear in your linked bank account. Your next step is to confirm those micro deposits in the app and your bank will be linked. At this point, the transfer will be requested and will become available within 2-3 business days. Until they transfer, they'll be listed as "uncleared deposits" on the account tab of the app. After your bank is linked and verified, future deposits will take 2-3 business days. If you are using your bank login information to link your bank with Stash, your transfer will be available within 2-3 business days. Business days are Monday through Friday, with the exception of federal banking holidays.
Bank Transfer Reversal Fee
An Apex Clearing (ACH) bank reversal takes place when a transfer of funds is returned from a users bank as insufficient funds, cancelled or stopped.  This may occur when there are insufficient funds in your bank account, there is a duplicate transaction, the transaction is denied, or when the type of account is incorrect. In the event of an ACH reversal, a $30 fee will be incurred by the user and the funds will be returned to the original account. Stash is not responsible for any ACH reversal fees incurred by the user.  For a full list of fees, click here.

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